McDonalds - "I'm Lovin' It"




I probably stop at McDonalds less than once a year, but my 2007 visit was the most entertaining ever. I witnessed one of the best bruhahas in fast food history today at a local Myrtle Beach McDonalds. It was lunchtime and there were probably 25 cars in the drive-thru. I was several cars back, with a bird's eye view, when the chain of events began. The driver of a car paid for his/her order and then pulled out of the line prior to advancing to the pick-up window. It could have been an emergency exit or just a shenanigan. If it was a prank, it was the best $5.00 investment ever.

Every subsequent car got the order intended for the car in front of him/her. Since it was so busy, no one checked their order at the window, except me. I might not have noticed except what should have been handed me in a small bag was delivered to me in increments. I tried, to no avail, to stop the employee, who wore a "trainee" badge, from handing out the order. I think there are only two positions at McDonalds, trainee and manager. I informed the drive-thru trainee that my order was indeed wrong. She, of course, argued against the probability of an error in my order. Perhaps her 100% accuracy status was in jeopary. I am convinced the extent of her "training" program was "take the next bag you see and hand it out the window to the next vehicle that drives up". No one prepared her for the possibility of getting out of sequence. This eventuality is probably not covered in the Hamburger University syllabi.


By then, several angry and confused patrons had pulled around and gone into the store with their random and sometimes disappointing orders. They could not drive back through, as it would have taken twenty minutes to make it back to the window in the traffic.

I had ordered a grilled chicken sandwich combo and received a huge order including Big Macs, Happy Meals, fries, several drinks and a hot apple pies. Since I obviously had their order, I am positive the huge family in front of me was not HAPPY with their MEAL whatsoever. In all probability it was sadly lacking. And I know that the construction crew of illegals in the club cab behind me was not going to be satisfied with my grilled chicken sandwich combo. They would NOT be "lovin' it".

The pressure of the situation resulted in a screaming fit and near catfight between the aforementioned trainee, the on-duty manager, and several other customers and employees. I am certain at least a dozen orders were screwed up, to say nothing of the delay as they reconfigured the bogus orders. I am sure they received some phone complaints from those that didn't discover their sweet tea was actually a diet coke until they had driven off. Had I just continued driving with my cornucopia of Mcfood, there is no telling how long this "guess what's in the bag" game would have continued.

It would be well worth the price of purchase to perform that maneuver and pull over to watch the fun.